Privacy Policy

Last Updated: September 18, 2026

1. Your Privacy Matters

JDi d/b/a TicketDesk ("TicketDesk," "we," "our," or "us") respects your privacy and is committed to protecting the information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, create or use a TicketDesk account, access our customer support platform, submit a support request, or otherwise use our services (collectively, the "Service").

By using the Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

2. Scope of This Policy

This Privacy Policy applies to information collected through:

* The TicketDesk public website;

* The TicketDesk SaaS application;

* Customer and end-user support portals;

* Account registration and subscription processes;

* Customer support communications;

* TicketDesk integrations with third-party platforms; and

* Other services or communications that link to this Privacy Policy.

TicketDesk may process information on behalf of businesses and agencies that use our Service. In those circumstances, the business or agency may determine how information is collected and used, and its own privacy policy may also apply.

3. Information We Collect

3.1 Information You Provide Directly

Depending on how you use TicketDesk, we may collect:

Account Information

* Name

* Email address

* Company or organization name

* Phone number, where provided

* Login credentials and authentication information

* Account and user preferences

Billing Information

* Billing address and related transaction information

* Payment information necessary to process subscriptions

Payment-card transactions may be processed by third-party payment processors. TicketDesk does not need to receive or store full payment-card numbers when those transactions are processed by our payment providers.

Support and Ticket Information

* Ticket titles and descriptions

* Messages and communications

* Attachments and files

* Ticket status, assignments, priorities, and related information

* Internal notes and other information entered by authorized users

* Time and activity records associated with tickets

Communications

* Information you provide when contacting TicketDesk

* Support requests

* Feedback, survey responses, and other correspondence

3.2 Information We Collect Automatically

When you access the Website or Service, we may automatically collect certain information, including:

* IP address

* Browser and device type

* Operating system

* Device identifiers and technical information

* Pages or screens accessed

* Features used and interactions with the Service

* Dates and times of access

* Referring URLs

* Error, diagnostic, and log information

* Cookie and similar technology information

We use this information primarily to operate, secure, troubleshoot, analyze, and improve the Website and Service.

3.3 Information Received from Third Parties

We may receive information from third parties when necessary to provide the Service, including:

* Third-party platforms and integrations you authorize;

* Authentication providers;

* Payment processors;

* Analytics and monitoring providers;

* Service providers that support our business operations; and

* Businesses or agencies that provide you access to TicketDesk.

The information received depends on the third-party service and the permissions you authorize.

4. How We Use Information

We may use information we collect to:

* Provide, operate, maintain, and improve the Service;

* Create and manage accounts;

* Process subscriptions and payments;

* Provide customer and technical support;

* Process and manage support tickets;

* Enable integrations and data synchronization;

* Authenticate users and maintain account security;

* Detect, prevent, and investigate fraud, abuse, unauthorized access, and security incidents;

* Monitor Service performance and troubleshoot technical problems;

* Analyze usage and trends;

* Develop and improve features and functionality;

* Communicate with you about your account, transactions, security, and Service updates;

* Send marketing communications where permitted and, where required, with your consent;

* Comply with legal and regulatory obligations; and

* Protect the rights, property, safety, and security of TicketDesk, our users, and others.

We may also use aggregated or de-identified information for analytics, research, reporting, and improving our products and services. Information that has been properly de-identified so that it can no longer reasonably be associated with an individual may be used for lawful business purposes.

5. How We Share Information

We do not sell your personal information.

We may disclose information in the following circumstances:

5.1 With the Business or Agency Providing Your Account

If you access TicketDesk through a business, agency, employer, or other organization, that organization may have access to information associated with your account and support activity.

For example, if you submit a ticket through a company's TicketDesk support portal, that company may receive and manage the information contained in your ticket.

The organization's collection and use of information may be governed by its own privacy policy.

5.2 Service Providers

We may share information with trusted third-party service providers that perform services on our behalf, such as:

* Cloud hosting and infrastructure;

* Payment processing;

* Email delivery;

* Authentication;

* Analytics and monitoring;

* Customer support;

* Security services;

* Data storage and backup; and

* Other technology and business services necessary to operate TicketDesk.

These providers may access information only as reasonably necessary to perform services for us and are expected to protect the information in accordance with applicable contractual and legal requirements.

5.3 Third-Party Integrations

When you connect TicketDesk with another platform or service, information may be exchanged between TicketDesk and that third party as necessary to provide the integration.

Your use of the third-party service is also subject to that provider's terms and privacy policy.

5.4 Legal and Safety Requirements

We may disclose information when we reasonably believe disclosure is necessary to:

* Comply with applicable law, regulation, subpoena, court order, or other legal process;

* Respond to lawful requests from governmental authorities;

* Enforce our Terms of Service or other agreements;

* Investigate fraud, abuse, security incidents, or suspected unlawful activity;

* Protect the rights, property, safety, or security of TicketDesk, our users, or others; or

* Prevent or address an emergency involving potential harm.

5.5 Business Transfers

If TicketDesk is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction, information may be transferred as part of that transaction.

Where required by applicable law, we will provide notice regarding material changes resulting from such a transaction.

6. Cookies and Similar Technologies

TicketDesk and our service providers may use cookies, pixels, web beacons, local storage, and similar technologies.

These technologies may be used for:

* Authentication and security;

* Maintaining sessions;

* Remembering preferences;

* Measuring website and Service usage;

* Understanding how visitors interact with our Website;

* Diagnosing technical issues; and

* Improving our Website and Service.

You can generally control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website or Service.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

Security measures may include access controls, authentication safeguards, encryption, monitoring, backups, and other appropriate technical and organizational measures.

However, no method of transmitting or storing information over the Internet is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, or destroyed through a security incident.

You are responsible for maintaining the security of your account credentials and for using appropriate security practices when accessing the Service.

8. Data Retention

We retain information for as long as reasonably necessary to:

* Provide and maintain the Service;

* Maintain your account;

* Process transactions and maintain financial records;

* Provide customer support;

* Meet legal, regulatory, tax, accounting, and reporting obligations;

* Resolve disputes;

* Enforce our agreements;

* Detect and prevent fraud and security incidents; and

* Maintain legitimate business records.

Retention periods vary depending on the nature of the information, the purpose for which it was collected, contractual requirements, and applicable law.

When information is no longer required for legitimate business or legal purposes, we may delete, anonymize, or otherwise securely dispose of it.

9. Customer Data and Agency Accounts

TicketDesk is designed to allow businesses and agencies to manage customer support information.

When a business or agency uses TicketDesk to process information relating to its customers, employees, clients, or other individuals, the business or agency is generally responsible for determining:

* What information it collects;

* The purposes for which it processes that information;

* Providing appropriate privacy notices;

* Obtaining required permissions or consents;

* Responding to applicable requests from individuals; and

* Ensuring its use of TicketDesk complies with applicable privacy laws.

TicketDesk processes such information primarily to provide the Service on behalf of the subscribing business or agency.

Where required, TicketDesk may enter into a separate Data Processing Agreement ("DPA") with an eligible business or agency.

10. Your Privacy Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, subject to applicable law.

These may include the right to:

* Access personal information we maintain about you;

* Request correction of inaccurate information;

* Request deletion of personal information;

* Request portability of certain information;

* Restrict or object to certain processing;

* Withdraw consent where processing is based on consent; and

* Opt out of certain marketing communications.

To exercise applicable rights, contact us using the information provided in the "Contact Us" section below.

We may need to verify your identity before completing certain requests.

Certain information may be exempt from deletion or other requests where retention is required or permitted by applicable law.

11. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act ("CCPA/CPRA").

Subject to applicable law, these rights may include:

* The right to know about personal information we collect, use, or disclose;

* The right to access personal information;

* The right to correct inaccurate personal information;

* The right to request deletion of personal information;

* The right to opt out of the sale or sharing of personal information;

* The right to limit certain uses of sensitive personal information, where applicable; and

* The right not to receive discriminatory treatment for exercising applicable privacy rights.

TicketDesk does not sell personal information.

To submit a California privacy request, contact us using the information provided below. We may require reasonable verification before processing your request.

Where required by law, we will provide additional disclosures regarding the categories of personal information collected, purposes of use, categories of recipients, and applicable retention periods.

12. Marketing Communications

We may send transactional and service-related communications that are necessary to administer your account or provide the Service.

Where permitted by law, we may also send promotional communications about TicketDesk, products, services, or related offerings.

You may unsubscribe from promotional email communications by following the unsubscribe instructions included in those communications.

Unsubscribing from marketing communications will not prevent us from sending important transactional, security, account, or Service-related communications.

13. Children's Privacy

TicketDesk is intended for businesses and individuals who are legally able to use the Service.

We do not knowingly collect personal information directly from children under the age of 13 without appropriate authorization.

If you believe a child has provided personal information to TicketDesk, please contact us. If we determine that we have improperly collected such information, we will take reasonable steps to delete it as required by applicable law.

14. International Data Transfers

TicketDesk is based in the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where TicketDesk or our service providers operate.

Privacy and data-protection laws in those countries may differ from those in your country of residence.

Where required by applicable law, we will use legally recognized mechanisms and appropriate safeguards for international data transfers.

15. Third-Party Websites and Services

Our Website or Service may contain links to third-party websites, applications, or services.

We do not control and are not responsible for the privacy practices, security, content, or policies of third parties.

Your interactions with third-party services are governed by the privacy policies and terms of those third parties.

We encourage you to review the privacy policies of any third-party services you use.

16. Do Not Track

Some browsers offer a "Do Not Track" feature. Because there is currently no universally accepted standard for responding to such signals, TicketDesk may not respond to Do Not Track signals unless required by applicable law.

Where legally required, we will honor applicable browser-based or platform-based privacy preference signals.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or the Service.

When we make material changes, we may provide notice through the Website, Service, email, or another reasonable method.

The updated Privacy Policy will include a revised "Last Updated" date.

Your continued use of the Service after the effective date of an updated Privacy Policy constitutes acknowledgment of the updated policy to the extent permitted by law.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact us at:

JDi d/b/a TicketDesk

Email: [email protected]

Website: www.ticketdesk.com

For privacy requests, please include sufficient information for us to identify your account or request. We may contact you for additional information necessary to verify your identity or process your request.